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Job Details

Job Description

Introduction

A client in the financial services sector based in the West Rand is looking for Insurance Call Centre Sales Agents to sell financial services related products

Key Responsibilities:

  • Performing outbound calls and respond to customer’s emails.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Additionally, agents are responsible to set appointments and gather survey data. Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.

Minimum experience & qualifications required
– Matric qualification is essential
– At least 2 years call centre or field sales experience in the financial services sector
– An RE1 or RE5 exam is an added advantage

Behavioral skills required

  • Good communication skills
  • Results-driven
  • Negotiation skills
  • Perseverance
  • Good listening skills
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